Terms of Service

1. Acceptance of Terms

By using the PrimeWear website (primewear.com) and our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services. We reserve the right to update these terms at any time, and your continued use constitutes acceptance of any changes.

2. Our Services

PrimeWear provides an online retail platform for premium fashion products. We offer a curated selection of clothing, accessories, and related items. Our services include:

• Product browsing and search
• Online ordering and payment processing
• Order fulfillment and delivery
• Customer support and returns management

3. User Responsibilities

As a user of PrimeWear, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use our services only for lawful purposes
• Not engage in any activity that could harm our website or services
• Be at least 18 years old or have parental consent to make purchases

4. Payment Terms

All payments are processed securely through our payment partners. By placing an order, you agree to pay the full amount displayed at checkout, including any applicable taxes and shipping fees. We accept payment via:

• Credit and Debit Cards (Visa, Mastercard, American Express)
• Bank Transfers
• PayPal
• Cash on Delivery (where available)

All prices are listed in Nigerian Naira (₦) and are subject to change without prior notice.

5. Refund Policy

We want you to love your purchase. If you are not completely satisfied, we offer the following:

• Returns: Items can be returned within 30 days of delivery for a full refund.
• Condition: Items must be unused, unworn, and in their original packaging.
• Refund Processing: Refunds are processed within 5-7 business days after we receive the returned item.
• Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective.

For more details, please visit our Contact page.

6. Intellectual Property

All content on the PrimeWear website, including text, images, graphics, logos, and designs, is the property of PrimeWear and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

7. Client Responsibilities

When placing an order, you agree to:

• Provide accurate and complete shipping information
• Ensure someone is available to receive the delivery
• Inspect items upon delivery and report any issues promptly
• Comply with all applicable laws and regulations

8. Timeline and Delivery

We aim to process and deliver your order as quickly as possible:

• Processing Time: 1-2 business days
• Delivery Time: 2-5 business days within Nigeria
• Tracking: You will receive a tracking number once your order is dispatched
• Delays: We are not responsible for delays caused by shipping carriers or circumstances beyond our control

9. Confidentiality

We are committed to protecting your privacy. Any personal information you provide will be handled in accordance with our Privacy Policy. We will not share your information with third parties except as necessary to fulfill your order or as required by law.

10. Limitation of Liability

To the fullest extent permitted by law, PrimeWear is not liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from the use or inability to use our services
• Any unauthorized access to or use of our servers

Our total liability is limited to the amount you paid for your order.

11. Termination

We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to our business or other users.

12. Changes to Terms

We may update these Terms of Service from time to time. We will post any changes on this page with an updated date. Your continued use of our services constitutes acceptance of the revised terms. We encourage you to review these terms periodically.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Nigeria.

14. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us:

• Email: hello@primewear.com
• Phone: +234 800 000 0000
• Address: Lagos, Nigeria